Payment & Refund Policy

Refund Policy

Last Updated: September 2026 • Site Craft Labs Digital Solutions

1. Nature of Custom Services

Because Site Craft Labs provides bespoke, time-allocated engineering, design, and software consulting services, work committed by our technical team constitutes direct labor and resource allocation.

2. Advance Payment Refunds

Advance payments (minimum 30% or custom percentage) are handled under the following terms:

Prior to Sprint Kickoff: If a cancellation is requested in writing within 48 hours of order placement and before sprint architecture or design begins, a full refund (minus payment gateway processing fees of approximately 2-3%) will be issued.
During Active Sprints: Once discovery, wireframing, or software engineering has commenced, the advance payment covers labor and sprint reservations. The client receives all Figma files, architectural blueprints, and Git repository code created up to that date.

3. Milestone Dispute Resolution

If a client is unsatisfied with a specific milestone deliverable, Site Craft Labs commits to up to two (2) revision cycles per milestone to satisfy agreed technical specifications before any balance payment is requested.

4. Processing of Approved Refunds (5 to 7 Business Days)

Approved refunds will be processed via the original payment method through Razorpay (Bank Account, UPI, or Credit/Debit card) within 5 to 7 business days in compliance with Reserve Bank of India (RBI) payment guidelines and banking settlement schedules.

5. Contact for Refund Inquiries

For any refund inquiries, billing discrepancies, or credit notes, please contact our accounts desk:

Entity: Site Craft Labs Digital Solutions

Email: labs.sitecraft@gmail.com

Phone: +91 62832 24739

Studio Address: Cyber City, DLF Phase 2, Gurugram, Haryana 122002, India

2. Advance Payment Refunds

Advance payments (minimum 30% or custom percentage) are handled under the following terms:

Prior to Sprint Kickoff: If a cancellation is requested in writing within 48 hours of order placement and before sprint architecture or design begins, a full refund (minus payment gateway processing fees of approximately 2-3%) will be issued.

During Active Sprints: Once discovery, wireframing, or software engineering has commenced, the advance payment covers labor and sprint reservations. The client receives all Figma files, architectural blueprints, and Git repository code created up to that date.