Cancellation Policy
Last Updated: September 2026 • Site Craft Labs Digital Solutions
1. Project Cancellation
Clients may request project cancellation at any time by providing written notice to their assigned project lead or emailing labs.sitecraft@gmail.com. Upon cancellation notice, all further development work will cease immediately.
2. Deliverables on Cancellation
In the event of cancellation during an active sprint, the Client is entitled to receive all work products, design Figma files, and Git code created up to the date of cancellation, provided all incurred milestone balances are settled.
3. Monthly Retainer / Maintenance SLA Cancellation
Recurring website maintenance plans operate on a monthly billing cycle. Clients may cancel at any time with a minimum of 14 days notice prior to the next billing cycle. No further recurring charges will apply following notice.
4. Refund Processing on Cancellation (5 to 7 Business Days)
If an order is cancelled prior to sprint kickoff (within 48 hours), any eligible refund will be credited back to the customer's original payment method via Razorpay within 5 to 7 business days.
5. Contact for Inquiries
For any questions or clarification regarding project cancellations or contracts, please reach our operations desk: